How we use cookies to customise your experience

Who are the Data controllers of your personal data?

AXA Assistance UK Limited, a company under the laws of the United Kingdom, having its registered office at The Quadrangle, 106-118 Station Road, Redhill Surrey RH1 1 PR, United Kingdom, acts as an independent or joint data controller of the personal data processed in scope of this policy (it means that it determines the purposes and means of the processing of your personal data).  

AXA Assistance UK Limited is referred to in this policy as "AXA Partners" or " Data Controller" or "we" or "us". 

What are your rights relating to your data?

You may grant your consent (‘opt-in’) to the dropping of some cookies and update your preferences at any time for all or part of the optional cookies dropped while browsing this website via the ‘Cookie Preference Center’ in the website footer. 

The dropping of cookies may result in the processing of your personal data. In such a case, and according to UK GDPR and any other applicable data protection requirements, you have rights you can exercise in relation to this processing. Please refer to our Privacy Policy for more information.

How to contact the DPO to address any requests or to exercise your rights?

If you have any questions, complaints, or comments regarding this information notice, please address them by sending an email to dataprotectionenquiries@axa-assistance.co.uk. Your request will then be reviewed by the data protection department. AXA Partners may ask you for additional information to confirm your identity and/or to assist in locating the data you are seeking.

How to make a complaint to a supervisory authority?

You have the right to raise concerns about how your personal data is being processed with a competent supervisory authority, in the jurisdiction of your habitual residence, place of work or place where you think an alleged infringement to your rights occurred.

In the UK, the competent supervisory authority is the Information Commissioner’s Office (“The ICO”). Their website address is at the following link https://ico.org.uk/.

What are the categories of cookies dropped while you are browsing our website and what are their purposes?

FUNCTIONAL AND TECHNICAL COOKIES 

(STRICTLY NECESSARY COOKIES)

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions taken by you, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but this may impact the functionality and use of the website.

How to accept or refuse cookies?

A cookie banner pops up from your first visit to the website https://www.axatravel.co.uk/. This cookie banner enables you to, either:

• Accept all optional cookies which are not strictly necessary for the proper functioning of the website, or 

• Refuse all cookies that are not strictly necessary to the proper functioning of the website, 

• Access the Cookie Preference Center to set up your choices in terms of consent (meaning that you may select individually the cookies you accept to drop while browsing even though they are not essential to the proper functioning of the website).

We will store your preferences for 3 months. Once this period expires, you will see the cookie banner again when you next visit the site. You can adjust the cookie settings at any time via the ‘Cookie preference center’ link in the website footer.

Is cookie deposit mandatory?

The strictly necessary or optional character of each category of cookies is indicated at the moment you are asked to grant (or deny) consent, either via the cookie banner when you first visit our website, or through the ‘Cookie preference center’.

The Cookie Preference Centre remains accessible at any time via a link in the footer of the website but also by clicking ‘Personalize my choices’ in the cookie banner.

Please note that by refusing optional cookies, some functions, pages and areas of the website may be unavailable or not operate effectively, for which we cannot be held responsible.