11 March 2026

Current Middle East Conflict & impact for travellers

Following the large-scale military events that have occurred in the region since 28 February 2026, the security context in the Middle East is marked by significant instability.

Current tensions are causing major disruptions to airspace and transportation infrastructure in numerous countries of the region.

What you need to know about coverage limitations & affected areas

Travel insurance is a way to protect against unexpected events like illness, trip cancellations, or lost luggage. But, when it comes to war and terrorism, travel insurance coverage can be limited and often comes with exclusions and conditions. Some countries or areas may be excluded from our contracts based on criteria related to security, geopolitical risks, sanitary conditions, or restrictions imposed by international authorities.

Understanding the terms and conditions of your travel insurance policy is essential to help you prepare for your trip and avoid unexpected situations. Before purchasing your policy, please consult our exclusions and the Foreign Commonwealth and Development Office (FCDO) travel recommendations. AXA is committed to mobilising all available resources to organise and implement the services and guarantees of your contract.

What is your situation?

If you are in an affected area:

Let the UK Government know you are in one of the affected areas by registering your presence
Contact your travel provider to confirm the status of their reservation and, if necessary, consider alternative travel arrangements
Follow the instructions of local authorities carefully and regularly check official updates
Contact our 24/7 assistance service for medical assistance requests. Please note that acts of war and related events are excluded from our coverage, in accordance with our general conditions. You will find your AXA Partners Medical Assistance Number in your policy.

Cancellation due to FCDO advice

Cover can only be considered if you cancel within 21 days of departure.

Please note: if you booked your trip after the FCDO advice was in place, there is no cover if you need to make a claim. There will be no cover for any policies purchased on or after 6pm on 28 February or where travel advice existed at the time of booking the trip or purchasing the policy. There was some advice not to travel to certain areas of the Middle East prior to 28 February 2026.

If you are stranded outside the Middle East wishing to return

In the event of flight cancellation by an airline, the reimbursement and cancellation procedures of the airline apply. If you are in this situation, we advise you to contact your carrier or travel agent directly to explore options for rebooking or refunding costs related to flight restrictions. Our role is to support you within the scope of additional services covered by their contract.

Given the current situation, we have introduced some special measures to provide additional support and help you during this challenging time.

Extending your trip / policy

Your policy will automatically extend the period of coverage at no additional charge providing you accept the first alternative flight offered and do not intentionally delay your return.

Travel Insurance refunds extended

If who bought travel insurance but couldn’t travel due to flight disruptions, you can request a refund of your premium.

Important: There’s no deadline to apply - you can submit claims until your scheduled departure date, if you can show your trip was cancelled because of the Middle East crisis.