Speak to our customer service team
To speak with a member of the AXA Travel Insurance team regarding any matter other than a claim, please call us on 0330 678 3394 or
email AXAtravelinsurance@doainsurance.co.uk
How long will my application be processes
Do you need help whilst you are abroad?
In an emergency you should contact the emergencies services straight away. If you are abroad and need assistance, please contact our Medical Assistance team straight away +44 (0)330 678 3381
How do I make a claim?
You can register for all other claims online, at uk.claims.axa.travel by selecting ‘AXA Travel Insurance’ in the brand drop down. Alternatively, you can call our claims team.
Please remember to keep copies of all correspondence you send to us for your future reference.
Lines open: Monday to Friday 09:00 – 17:00 (Excluding Bank Holidays)