Speak to our customer service team
To speak with a member of the AXA Travel Insurance team regarding any matter other than a claim, please call us on 0330 678 3394 or
email AXAtravelinsurance@doainsurance.co.uk
Make a complaint
For complaints related to the sale of the travel insurance please contact:
Telephone: 0330 678 3394
Email: AXAtravelinsurance@doainsurance.co.uk
Write to: AXA Travel Insurance, Olivers House Avenue North, Skyline 120 Business Park, Great Notley, Braintree, CM77 7AF
For complaints related to the handling of a claim or the travel insurance product please contact:
Telephone: 0330 678 3393
Email: claimcomplaints@axa-assistance.co.uk
Write to: Complaints Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR
The Complaints Team is available Monday to Friday excluding bank holidays from 9:00–17:00.
Do you need help whilst you are abroad?
In an emergency you should contact the emergencies services straight away. If you are abroad and need assistance, please contact our Medical Assistance team straight away +44 (0)330 678 3381
How do I make a claim?
You can register for all other claims online, at uk.claims.axa.travel by selecting ‘AXA Travel Insurance’ in the brand drop down. Alternatively, you can call our claims team.
Please remember to keep copies of all correspondence you send to us for your future reference.
Lines open: Monday to Friday 09:00 – 17:00 (Excluding Bank Holidays)