Contact us

To speak with a member of the AXA Travel Insurance team regarding any matter other than a claim, please call us on 0330 678 3394 or
email AXAtravelinsurance@doainsurance.co.uk

Make a complaint

For complaints related to the sale of the travel insurance please contact:

Telephone: 0330 678 3394

Email: AXAtravelinsurance@doainsurance.co.uk

Write to: AXA Travel Insurance, Olivers House Avenue North, Skyline 120 Business Park, Great Notley, Braintree, CM77 7AF

For complaints related to the handling of a claim or the travel insurance product please contact:

Telephone: 0330 678 3393

Email: claimcomplaints@axa-assistance.co.uk

Write to: Complaints Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill, RH1 1PR

The Complaints Team is available Monday to Friday excluding bank holidays from 9:00–17:00.

For queries relating to travel insurance puchased through The AA, please visit The AA website.

For queries relating to travel insurance puchased through ABTA Travel Insurance, please visit the ABTA Travel Insurance website.

For queries relating to travel insurance puchased through Big Blue Cover, please visit the Big Blue Cover website.

For queries relating to travel insurance puchased through Cedartree, please visit the Cedartree website.

For queries relating to travel insurance puchased through Cover For You, please visit the Cover For You website.

For queries relating to travel insurance puchased through Coverwise, please visit the Coverwise website.

For queries relating to travel insurance puchased through Go Travel Insurance, please visit the Go Travel Insurance website.

For queries relating to travel insurance puchased through LeShuttle, please visit the LeShuttle website.

For queries relating to travel insurance puchased through Insurefor.com, please see the Insurefor.com website.

For queries relating to travel insurance puchased through Jet2Insurance, please visit the Jet2Insurance website.

For queries relating to travel insurance puchased through loveit coverit, please visit the loverit coverit website.

For queries relating to travel insurance puchased through Leisure Guard Insurance Services, please visit the Leisure Guard Insurance Services website.

For queries relating to travel insurance puchased through On the Beach, please see the On the Beach Frequently Asked Questions document.

For queries relating to travel insurance puchased through Puffin Insurance, please visit the Puffin Insurance website.

For queries relating to travel insurance puchased through Select and Protect, please visit the Select and Protect website.

For queries relating to travel insurance puchased through Southdowns, please visit the Southdowns website.

For queries relating to travel insurance puchased through SunWorld, please visit the SunWorld website.

For queries relating to travel insurance puchased through The Co-operative Bank, please visit The Co-operative Bank website.

For queries relating to travel insurance puchased through Travel Insurance Saver, please visit the Travel Insurance Saver website.

For queries relating to travel insurance puchased through Trusted Insurances, please visit the Trusted Insurances website.

For queries relating to travel insurance puchased through World Airfares, please visit the World Airfares website.